Live / Mobile
935ok is direct about how your personal data is collected, used and protected when you access our lobby, manage your account wallet or contact support. This policy covers every interaction you have with us — from account registration to payment records involving bKash, Nagad or Bank Transfer.
When you open an account with us, we collect the details you submit during registration — your name, contact address, and the payment method you choose to link, whether that is bKash, Nagad, Bank Transfer or another supported rail. We also record the activity associated with your account: session data, wallet transactions, game history where applicable, and any support requests you raise. This information lets us operate your account correctly, process withdrawals and deposits through your chosen payment route, and respond to your support queries without delay. We do not sell your personal data to third parties for their own marketing. Data shared with payment processors — for example, when a bKash or Nagad transfer is initiated — is limited to what those processors need to complete the transaction. We retain account records for the period required under applicable rules, and we apply access controls so that only authorised internal roles can view your data. Your access to this platform and the protections available to you depend on your local law and eligible regions. If you have a question about what we hold, the contact route in the support section below is the right place to start.
This policy applies to data processed directly by 935ok when you use our platform. It does not extend to third-party services you reach through links on our site, and it does not govern how payment processors handle data on their own systems. Understanding the boundary between what we control and what we do not helps you know where to direct any data question.
Any data you submit when creating or updating your account — login credentials, contact details, wallet identifiers linked to bKash or Nagad — falls inside this policy. We control how that data is stored and who can view it.
When you initiate a deposit or withdrawal via bKash, Nagad or Bank Transfer, the data passed to that payment provider is governed partly by their own privacy terms. We are responsible only for the data on our side of that transfer.
Browsing history within our lobby — which game categories you viewed, how long a session lasted — is collected by us to keep your account functional and to detect unusual activity. This data stays within our systems.
Game studios whose titles appear in our lobby operate their own content delivery systems. We do not control data those systems process independently. If you have a query about a studio's data handling, contact that studio directly.
You have several practical options when it comes to the data 935ok holds on your account. You can request a summary of the information linked to your account at any time by contacting us through the support route listed in this policy. If any detail is incorrect — a contact address, a linked wallet identifier for your bKash or Nagad account — you can ask us to correct it, and we will update the record once we have verified the change matches your registered identity. If you want to close your account, you can request deletion of your personal data, subject to any retention obligations that apply under local law and eligible region rules. We do not require you to give a reason for a correction or deletion request, though providing context helps us process it accurately. For any question that does not fit neatly into the options below, our support channel is the right starting point.
Contact our support channel with your account details to request a summary of the personal data we hold. We will confirm what is on file and how it is being used within the scope of this policy.
If a name, contact address or linked payment identifier is wrong, raise a correction request via support. We verify the change against your registered details before updating the record.
Any question about retention periods, data sharing with payment processors like bKash or Nagad, or how your session data is used can be submitted to us in writing through the published support route.
You can ask us to close your account and remove personal data. We will action this in line with applicable local law and eligible region requirements, retaining only what we are legally required to keep.
If you have a data query, a correction request or want to understand how your information is being used, the routes below are how you reach us. We do not publish support hours or response time commitments we cannot stand behind — use the channel that suits your situation and we will respond through the same route.
Open the live chat widget from any page while signed in to your account. State that your query relates to this privacy policy so it reaches the right team.
Send a written data request or correction notice to the support email address published on the Contact page of this site. Include your registered account identifier so we can locate your record.
The Help Centre linked in your signed-in account area covers common data and account questions. Check there first — it may answer your question without a separate support request.
We apply access controls, cookies management and defined retention periods to keep your account data accurate and contained. These are not abstract commitments — they are the operational steps that keep your wallet records, login history and payment data in order.
We use cookies to keep your account session active and to record which sections of the lobby you accessed. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the site functions on your device.
Access to your account data is protected by the login credentials you set. We apply internal access controls so only authorised roles can view account records. If you suspect unauthorised access, contact support immediately through the published channel.
We keep account and transaction records — including bKash, Nagad and Bank Transfer history — for as long as required by applicable rules in your eligible region. When retention is no longer required, we remove or anonymise the data.
When we update this policy, the revised version replaces the previous one on this page. Continuing to use your account after a change is published means you have had the opportunity to review the updated terms. Check this page if you want to see the current version.
The questions below cover what we get asked most often about data, account records and your rights under this policy. If your question is not here, the support routes listed above are how you reach us.
We collect the details you submit at registration — name, contact address and the payment method you link, such as bKash or Nagad. We also record session activity and wallet transactions associated with your account. Nothing beyond what is needed to operate your account is collected.
We share data only where necessary — for example, passing transaction details to bKash, Nagad or Bank Transfer to complete a payment. We do not sell your personal data to third parties for marketing. Game studio systems in our lobby operate independently; their data handling is governed by their own terms.
Contact us via live chat or the support email address published on our Contact page. Include your registered account identifier. We will confirm what data we hold and how it is being used, subject to applicable rules in your eligible region.
Yes. If any detail on your account is incorrect, raise a correction request through support. If you want your account closed and data removed, we will action it in line with local law and eligible region requirements, retaining only what we are obligated to keep.
We retain account records, including bKash, Nagad and Bank Transfer transaction history, for as long as required under applicable rules for your region. Once that period ends, records are removed or anonymised. The exact period depends on local law and eligible region rules.
When we update this policy, the new version is published on this page and replaces the previous one. We do not notify each account individually of every change, so we recommend checking this page periodically. Access to this platform depends on local law and eligible regions.